Terms of Service
General
These Terms and Conditions form the entire agreement between The Woodyard Ockeridge Limited (henceforth also referred to as “the Company”) and the Customer regarding the subject matter hereof. No alteration or variation shall be in force unless such change is completed in writing and signed by both parties. All provisions and clauses of the Company’s Terms Of Service are severable from each other. Any provision or clause of Company’s Terms Of Service which becomes unenforceable due to voidness, invalidity, illegality, unlawfulness or for any other reason whatsoever, shall to the extent that it is so unenforceable, be treated as not forming part of the contract. The remaining provisions and clauses of Company’s Terms Of Service shall remain in full force and effect.
Quotations
Quotations which are provided to the Customer by the Company, are capable of acceptance within a period of 14 (fourteen) days from the issued date of the quotation. Thereafter, the Company will be entitled to either withdraw or alter the quotation.
Acceptance of Quotations & Orders
A contract shall come into existence when the Customer provides the Company with both: written notice (including email) of its acceptance of a quotation given by the Company, within the stipulated 14 (fourteen) days thereof, and when the Company receives receipt of any deposit listed within the quotation provided to the Customer. The deposit is non-refundable. Or alternatively to the above when the Company accepts in writing (including email) any order placed by the Customer.
The Customer’s acceptance of a quotation is binding and in the event that the Customer decides to cancel the order or accepted quote, the Customer’s deposit will not be returned.
In the event that an accepted quotation or order relates to product(s) that the Company has been expressly or implicitly required to procure, create or alter in order to satisfy the Customer’s requirements, the order or accepted quote may not be cancelled by the Customer.
The Customer acknowledges that the Company’s own and or any third-party sales representatives have no authority to vary any of these terms or conditions of sale and the Company will not be liable or bound by any statements, warranties or representations made by such sales representatives, unless such variations have been expressly stated in writing and signed by a duly authorised representative of the Company.
The Customer may only cancel a contract if the Company agrees to this in writing. Furthermore, the customer may be required to pay reasonable charges based on expenses already incurred.
Purchase Price & Payment
The purchase price of the products shall be paid to the Company in full upon presentation of the relevant tax invoice, or alternatively for quotation orders via an initial deposit and then a following relevant tax invoice for the outstanding balance. Products remain the property of the Company until paid in full. Online purchases are processed through the payment processor Stripe.
Payments made by BACS (Bankers' Automated Clearing System) require up to a 72 hour period for the funds to be received. Products will only be released for collection or delivery once the receipt of funds has been confirmed.
Delivery
The Company will endeavour to organise and deliver all products United Kingdom wide, with the delivery cost provided upfront to the Customer through the provided quotation.
The Customer acknowledges that a delivery date given in advance is an estimation of delivery date and while the Company will endeavour to ensure that delivery is completed as soon as is reasonably possible after the estimated delivery date, The Woodyard Ockeridge Limited shall not be liable for delays resulting from any cause beyond its control.
Risk in and to the product(s) pass to the Customer upon delivery.
Upon receipt of delivery the Customer will inspect the product(s) and must inform the Company of any errors by way of written notice within 7 (seven) days of receipt of the product(s). In the event that the Customer fails to notify the company of any such claim within the specified time period, such failure shall constitute a waiver of any such claim.
Please measure carefully before ordering to ensure that the product you have ordered will both gain access into your home and fit into the room of choice. Consider doorways, stairways, landings and corners.
Please note that it is the Customer’s responsibility to advise us in writing at time of ordering any access difficulty that may be encountered. Any additional costs associated with delivery, for example window or door removal, is not the responsibility of the Company. Any concerns regarding access must be raised by the Customer at point of sale.
Returns & Refunds
Products sold may only be returned and refunded (excluding any deposit already paid) within 14 (fourteen) days of invoice date, upon presentation of the invoice and on condition that the products are returned undamaged and in their original condition. Notwithstanding the above: products that have been discounted or are on sale, or bespoke and custom orders which may not be exchanged, returned or refunded.
For online purchases that are not made to order, the Company honours a 7 day money back guarantee, commencing the day after delivery, on the condition that the products are returned undamaged and in their original condition.
You have the right to cancel your order within 7 working days without charge; the only liability being for any return carriage costs which must be via courier with proof of posting. Please notify us at sales@thewoodyardockeridge.co.uk quoting your enclosed order reference if you wish to return items. We require a record of your cancellation in writing. We are unable to accept cancellation requests via telephone.
You must return the item(s) in the same condition as received and in the original packaging. Once received and the condition of the return has been verified you will receive your refund within 14 days of the item being received by us. Please note that the refund will include original delivery costs if all items are returned, but if you are only returning part of the order, then we will not repay any of the delivery service. If you require us to collect the goods we reserve the right to make a charge to cover this.
Goods returned by courier are to The Woodyard Ockeridge Limited, Unit 16 Dorcan Business Village, Murdock Road, Swindon, Wiltshire, SN3 5HY. You must notify us in writing of any item being returned prior to them arriving with us.
Warranties
Products are covered under a limited manufacturer's warranty for a period of 1 year from date of delivery/collection in respect of frame and workmanship. Should the original product be altered in any way, the warranty will be void.
The Company will only be liable to honour a warranty if:
The defect existed at the time of delivery and manifested during the warranty period.
The defect did not arise due to normal wear and tear or misuse/abuse by the Customer.
The product is used for the purpose intended and in a residential environment, unless a waiver is given in writing by the Company.
The Customer duly complied with the care instructions.
The Customer provides the original invoice.
The colour, texture and composition of resin or wood may vary from the products displayed in store or on the website (www.thewoodyardockeridge.co.uk) due to resin dye/colouring variations and natural timber variations. Live-edge wood is unique, and no two products will be the same. Solid timber products have natural markings, cracks and colour variations due to the nature of the product; these are the characteristics of a natural product and not defects or signs of damage. The wood may display holes, knots, nail marks, scuffs and are considered by part of the natural aesthetic of the product.
For products that use epoxy resin within their construction, the Company warrants that under normal use, proper handling and when the Company’s care instructions have been followed, the product will have no significant resin colour fading within one year (12 months) from date of delivery.
Warranties do not apply to defects or damage arising from negligence, abuse or misuse, including (but not limited to) improper maintenance, exposure to water, direct sunlight, coastal air, chemicals, accidents, any use for which the product was not designed nor does it cover ordinary wear and tear and failure to comply with the Company’s care instructions or specifications. Extreme use is considered damage caused by more than normal wear and tear this includes:
Solvent and/or other spills.
Ink, pen or crayon marks.
Paint.
Bodily fluids (human or animal).
Improper cleaning techniques.
Placing furniture in direct sunlight or in close proximity to an open heat source heaters, fire places, etc.
Looking After Your Furniture & Duty of Care
The Company will provide the Customer with advice on how to look after their product(s) and supply a detailed care guide upon delivery. It is crucial that the Customer follows the care advice as this will prolong the life of the product(s) and maintain its appearance and functionality accordingly. Failure to follow the care guide may result in the product(s) wearing more quickly and may be detrimental to its appearance or longevity. The Company cannot be held responsible for issues arising with items that have not received adequate or correct care or maintenance and our guarantee does not cover such items nor general wear and tear.
Condition of Displayed Products
If the subject of the sale is a product that is on display in a showroom as seen and chosen by the Customer, then the product is sold to the Customer in the specific condition in which it is seen, and the Customer agrees to accept the chosen product in that condition. The product is not applicable for return or refund.
Limitation of Liability
The Company will only be liable for damages that may be suffered by the Customer as a result of gross negligence or a wilful or intentional act or omission on the part of the Company.
Images & Publications
All graphical images relating to the Company and its products, including but not limited to photos, logos and banners, displayed in publications or appearing on the website (www.thewoodyardockeridge.co.uk) are the property of the Company. Any unauthorised use, reproduction or distribution thereof is strictly prohibited.
Indemnity
In the event of a breach of contract being committed by the Customer or in a situation where the Company is required to take legal action, the Customer agrees to fully indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions.
Governing Law
These terms are governed by and interpreted in accordance with the laws of England and Wales and the courts of the above jurisdiction will have exclusive jurisdiction in respect of any dispute which may arise.